Privacy Policy

Privacy Policy

The Canmore Folk Festival’s Privacy Policy outlines our commitment to protect the privacy and confidentiality of your personal information. It complies with the requirements of the Privacy Act, Alberta’s Personal Information and Protection Act and the Personal Information Protection and Electronic Documents Act of Canada. This policy applies to information collected and transactions made on the Canmore Folk Festival website, in-person at the Canmore Folk Festival, over the phone with Canmore Folk Festival personnel in-person at the Canmore Folk Festival Music Store or in-person when the Canmore Folk Festival participates in off-site events.


The Canmore Folk Festival is responsible for keeping your personal information confidential and applying it for the intended purposes. An appointed Chief Privacy Officer is responsible for the Festival’s compliance to this Policy.

Identifying Purposes

When you purchase tickets, products, and services from the Canmore Folk Festival, enter contests, sign up as a volunteer, sign up for our e-newsletter or complete a customer satisfaction survey we may collect certain personal information about you. This includes your name, mailing address, phone number, email address, credit card information, and demographic information, satisfaction and interest preferences. Your information identifies you as a Canmore Folk Festival customer and allows us to understand your needs and inform you about programming, events, and product offerings which may be of interest to you.

Consent & How Your Personal Information is Used

Individuals’ knowledge and consent are required for the collection, use or disclosure of their personal information. This information will be used only for the purpose that the Festival believes to be considered appropriate.

The Festival is responsible for keeping personal information confidential and applying it for the intended purposes, which include:

Internet Related Policies

When you visit your personal information and email address are not recorded. The Canmore Folk Festival uses cookies to identify you as a return visitor. Our “cookies” do not capture your individual email address or any private information about you. We use standard web server log files to count visitors and evaluate our site’s technical capacity. We use this information to find out how many people visit our website to make our pages more useful to our visitors, and to evaluate our site’s technical capacity.

We do not send unsolicited email. By adding your name to our e-newsletter subscriber’s list on our website, you authorize the Canmore Folk Festival to send you messages to tell you about upcoming programming, events, and benefits offered by the Canmore Folk Festival and its partners. At no time do Canmore Folk Festival partners have access to your confidential information. You may cancel your subscription(s) to our e-newsletter(s) at any time.

This policy discloses the privacy practices for our website, however our site contains links to other websites. Once you link to another site you are subject to the privacy and security policies of that website.


We protect your personal information by using safeguards that ensure specific individual information will not be made available to any unauthorized person. We use a multi-level security system to control access to information stored for our customers. We are committed to educating our employees about the laws surrounding individual rights to privacy. Our employees are up to date on our policies and procedures for protecting personal information under our control.

Customer Access

Your personal information is kept as complete and up-to-date as necessary for the purposes for which it is to be used. If you wish to verify, correct or have your personal information removed from our database, please contact the Canmore Folk Festival in writing at the following address:

Attn: Chief Privacy Officer
Canmore Folk Festival, Box 8098, Canmore, Alberta, T1W 2T8